CIO APPLICATION

English was a fifth language for the young Yousuf Ahmad as a freshman in college, soon after his emigration to the U.S. from Abu-Dhabi, UAE. Not keen on joining a class to improve his language skills, Ahmad opted for an unusual way to brush up his proficiency in English—by playing the word game Scrabble. Driven by his fervor to learn while thinking out of the box, it did not take long for Ahmad to master English but also become an international Scrabble player. Today, sitting in his modest office in Cincinnati, Dr. Yousuf Ahmad, CEO at AssureCare, injects the same innovation to overcome challenges in the marketplace. In a time when the healthcare industry is in a continual flux owing to uncertain regulations, scientific advancements, and global economics, AssureCare’s extensible and flexible solutions are helping enterprises anticipate change. “These solutions are also aimed at breaking down data silos that hinder operational efficiency and lead to poor workflows,” remarks Ahmad. To deliver best possible collaboration across the complete continuum of care, AssureCare offers a cloud-based health management software, MedCompass, that dramatically improves patient outcomes and reduces costs.

Going beyond care coordination, MedCompass facilitates case utilization and disease management. For instance, case managers can seamlessly synchronize decisions made by different kinds of experts, whether it is a physician, dentist or a surgeon for optimum care plans and patient experience. For optimum client benefit, MedCompass can easily be tailored to fit different States. In the case of a large State in the U.S. that was facing challenges with their legacy system; AssureCare came in and replaced the old case management tool with MedCompass. “In a matter of days we trained thousands of users on our platform, validating on our need to be agile and cutting edge,” exclaims Ahmad. To ensure that customers always have the right tools and resources at hand to overcome business challenges, AssureCare partners with industry bigwigs like Tableau Software, a data visualization company. These partnerships enable AssureCare to add further value to their products, for example, Tableau Software enhances AssureCare’s front-end technology, rendering it compatible with any device or platform.

With twenty years of experience in the market, a key to AssureCare’s success is their competent team of industry experts that conduct extensive research and development. “Whether it is government sponsored healthcare or the commercial sector, our team ensures that a client receives deep functionality and support from our solutions,” notes Ahmad. Before deploying any solution, AssureCare engages in several testing cycles for maximum client benefit. Apart from baseline testing where suitable technologies are added to the solution, the firm conducts thorough stress testing. To gauge the tenacity of the solution under extreme cases, a client is asked to overload the solution, and just before officially launching the product, AssureCare triples the stress capacity to reduce any chances company also has a strong training regiment in place to eliminate any dubiety related to the software. “Being fully aware that our solution involves lives which are at stake, we leave no room for errors, mediocrity, or complexity,” propounds Ahmad. Firmly believing that workflow management should result in better care management for human life, the company is currently working on a Medication Therapy Management (MTM) solution. Since polypharmacy or the use of multiple medications is a growing concern among the population, especially the elderly, MTM accelerates patient adherence and utilization of medication, along with greater cost savings and effective use of drug therapy. The new solution will help manage medication regimens and track pharmacies, safeguarding wellness for all. In addition, AssureCare is designing a case management platform for addiction clinics, in concert with client requests. “We are partnering with industry leaders who have deep knowledge in the realm of substance abuse and addiction medicine and building a solution that can be leveraged globally,”informs Ahmad. As a part of the technology evolution, the firm has introduced a member portal that unifies the database of a care team to generate intuitive notifications of the clinical processes on the application dashboard. Moreover, the company also offers a provider portal that enables State policies based authorization approval for healthcare enterprises to serve in patient’s care domain.